Help & contact

01Common questions

My scan keeps failing or looks off

Scans work best face-on in bright, even, natural light with nothing covering your face. Avoid backlighting (a window behind you), heavy makeup, and screenshots of photos. If the read still fails, check your connection and try again — and if it persists, email us with your device model.

How do I cancel my subscription?

Subscriptions are billed by Apple or Google, so they're cancelled in your store account — not inside Porio:

• iPhone: Settings → your name → Subscriptions → Porio → Cancel. Or visit apps.apple.com/account/subscriptions.
• Android:Play Store → profile → Payments & subscriptions → Subscriptions → Porio → Cancel. Or visit play.google.com/store/account/subscriptions.

Deleting the app does not cancel a subscription.

How do I restore a purchase on a new phone?

Open Porio → Settings → Restore purchases, making sure you're signed in to the same Apple or Google account you bought with. If you signed in to Porio with Apple or Google, signing in again also restores your profile.

How do I get a refund?

Refunds are handled by the store you bought through: reportaproblem.apple.com for Apple, or the Play Store's order history for Google. If you're stuck, email us and we'll point you the right way.

How do I delete my data or account?

In the app: Settings → Delete account. Full details, including deletion by email, are on the Data & deletion page. Your photos live only on your device and are removed along with everything else.

Is Porio giving me medical advice?

No — Porio is a beauty observation, not a diagnosis. If something on your skin is new, changing, painful, or worrying, please see a doctor or dermatologist.

02Contact us

porio.app@gmail.com — for support, privacy, or data requests.

Include your device model, app version (Settings → About), and screenshots if you can — it usually saves a round trip.